HR Operations

• Recruitment & Onboarding:
  Efficient candidate sourcing, screening, and onboarding processes that ensure you get the right talent quickly.

• Payroll Management & Compliance:
  Accurate payroll processing coupled with adherence to regulatory standards, reducing the risk of errors and fines.

• Performance Tracking:
  Systematic monitoring and evaluation of employee performance to drive productivity and growth.

Administrative Services

• Office Management:
  End-to-end administrative support that includes scheduling, correspondence, and day-to-day office tasks.

• Back-Office Support:
  Streamlined handling of routine administrative functions to free up your internal resources.

Finance & Accounting Services

Finance and accounting services include bookkeeping, payroll, tax preparation, and financial reporting. These services can be provided by accounting firms, or outsourced through client accounting services (CAS) firms.

• Bookkeeping & Financial Reporting:
  Comprehensive record-keeping and accurate financial reporting to keep your business finances transparent and compliant.

• Regulatory Compliance:
  Ensuring that your financial operations adhere to industry standards and legal requirements.

Supply Chain Management

• Procurement & Global Sourcing:
  Cost-effective sourcing strategies that ensure high quality and scalability in supply procurement.

• Warehouse Management:
  Optimized inventory flow and storage solutions designed to minimize costs and improve efficiency.

• Logistics Support:
  Reliable coordination and execution of deliveries to ensure timely and efficient product distribution.

At the most fundamental level, supply chain management (SCM) is management of the flow of goods, data, and finances related to a product or service, from the procurement of raw materials to the delivery of the product at its final destination

Process Mapping & Solution Design

After assessment, we create a customised BPO solution tailored to your business needs. This includes:

• Identifying tasks best suited for outsourcing

• Establishing performance benchmarks and SLAs

• Selecting the right technology and automation tools for efficiency

• Implementing secure data management and compliance protocols

Onboarding & Transition

To ensure a seamless transition, we follow a structured onboarding process:

• Knowledge Transfer: Our team learns your workflows, company culture, and key operational guidelines.

• Process Optimisation: We refine workflows to enhance productivity.

• Training & Deployment: Our trained professionals integrate into your business, maintaining a smooth operational flow.

Execution & Service Delivery

Once the onboarding phase is complete, we take full responsibility for the outsourced processes. We offer:

• Multichannel Customer Support: Phone, email, live chat, and ticket-based support.

• IT Helpdesk & Technical Support: Tier 1 to Tier 3 IT support for troubleshooting and issue resolution.

• Data Processing & Management: Secure handling of business data with automation-driven accuracy.

• Back-Office Operations: Order processing, invoicing, and administrative support.

Quality Control & Continuous Improvement

We continuously monitor performance through:

• Real-Time Analytics & Reporting: KPI tracking and performance dashboards.

• Regular Quality Audits: Ensuring service delivery meets agreed standards.

• Client Feedback & Iteration: Adapting services based on evolving business needs.

Security & Compliance Assurance

We continuously monitor performance through:

• Real-Time Analytics & Reporting: KPI tracking and performance dashboards.

• Regular Quality Audits: Ensuring service delivery meets agreed standards.

• Client Feedback & Iteration: Adapting services based on evolving business needs.

Why Choose Eternivault for BPO Services?

• Enhanced Operational Efficiency:
  Let us manage essential non-core activities while you focus on strategic growth and core business functions.

• Scalable, Cost-Effective Solutions:
  Our tailored BPO services are designed to grow with your business, ensuring sustainable operations without escalating costs.

• Proven Expertise & Reliability:
  With over three decades of industry experience, Eternivault delivers trusted, high-quality outsourcing solutions that boost productivity and improve your bottom line.

Don't let contract & expediting chaos kill your deals

Get Started Today!

Ready to optimize your operations and drive business growth? Contact Eternivault today for a consultation and discover how our BPO services can transform your organization.